The Dog Den
Legal

Privacy Policy

How The Dog Den Field collects, uses and protects your personal data.

Last updated: September 2026

We take your privacy seriously. We only collect the data we need to run your bookings, we never sell it, and we always keep it secure. This policy explains exactly what we do and what rights you have.

1

Who we are

  • The Dog Den Field is a private enclosed dog walking field operated by Jayne and Carly, based in Coventry, West Midlands.
  • For any privacy-related queries, call us on 07587 256684.
  • We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2

What data we collect

  • Account information: your name and email address, collected when you create an account via our sign-up form.
  • Booking information: the date, time slot, number of dogs, and payment amount for each booking you make.
  • Payment information: we do not store your card details. All payments are processed securely by Stripe. We only receive a record of whether a payment was successful.
  • Communications: any messages you send us via the contact form or by email.
  • Usage data: standard server logs including IP address and browser type, retained for security purposes.
3

How we use your data

  • To create and manage your account so you can book sessions online.
  • To process and confirm your bookings and send you booking confirmation emails.
  • To send you booking reminders 24 hours before your session.
  • To respond to enquiries and messages you send us.
  • To manage cancellations, refunds or disputes where applicable.
  • We do not use your data for automated decision-making or profiling.
4

Legal basis for processing

  • Contract: processing your booking data is necessary to fulfil the contract between us when you book a session.
  • Legitimate interests: we may use your data to manage our business, prevent fraud, and keep records for accounting purposes.
  • Consent: if we ever send you marketing communications (such as special offers), we will ask for your explicit consent first. You can withdraw consent at any time.
5

Who we share your data with

  • Stripe (payment processing) — your payment is handled by Stripe. See stripe.com/gb/privacy for their privacy policy.
  • Clerk (authentication) — your account login is managed by Clerk. See clerk.com/privacy for their privacy policy.
  • Resend (transactional email) — booking confirmation emails are sent via Resend.
  • Neon (database hosting) — your data is stored securely in a Neon PostgreSQL database hosted in the EU.
  • We do not sell your data to any third party. We do not share it with advertisers.
6

How long we keep your data

  • Account data: retained while your account is active. If you request deletion, we will remove your account within 30 days.
  • Booking records: retained for 7 years to comply with HMRC accounting requirements.
  • Contact messages: retained for up to 2 years.
  • Server logs: retained for 90 days for security monitoring.
7

Your rights

  • Right of access: you can request a copy of the personal data we hold about you.
  • Right to rectification: you can ask us to correct inaccurate data.
  • Right to erasure: you can ask us to delete your data, subject to our legal obligations (e.g. accounting records).
  • Right to restrict processing: you can ask us to limit how we use your data.
  • Right to data portability: you can request your data in a machine-readable format.
  • Right to object: you can object to processing based on legitimate interests.
  • To exercise any of these rights, contact us via the contact page. We will respond within 30 days.
8

Cookies

  • Our website uses only essential cookies required for authentication and session management (provided by Clerk).
  • We do not use advertising or tracking cookies.
  • You can control cookies in your browser settings, though disabling essential cookies may prevent you from signing in.
9

Data security

  • All data is transmitted over HTTPS (encrypted in transit).
  • Your data is stored in secure, access-controlled databases.
  • We use Clerk for authentication, which provides industry-standard security including optional two-factor authentication.
  • We regularly review our security practices and those of our data processors.
10

Changes to this policy

  • We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated.
  • For significant changes, we will notify you by email if you have an active account.
11

How to complain

  • If you have a concern about how we handle your data, please contact us first via the contact page and we will do our best to resolve it.
  • You also have the right to lodge a complaint with the UK's data protection regulator: the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Questions about your data?

Get in touch and we'll respond within 30 days.

Call 07587 256684Contact page